Office Policies

Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

We are in network with:

• Cigna PPO
• Delta Dental PPO
• Aetna PPO II
• Guardian Preferred
• DHA

We also work with other PPO plans (Metlife PPO, Aetna PPO, etc.) and/or submit for payment on your behalf. For any other insurance carriers, or if you have any questions regarding your specific policy, please inquire at our office for full coverage details.

As of  May 1, 2018 the office will be enforcing a Broken Appointment fee of $50 for a missed appointment. Should you need to cancel an appointment, we ask that you kindly give a notice of cancellation before 24 hours of your scheduled appointment time. Canceling same day appointments may be subject to the missed appointment fee as well. Please be considerate of our time and the time of other patients scheduled. If you have any questions or concerns, please feel free to contact our office. We appreciate your cooperation.